Murtada Ahmed

Technical Project Manager · AI Automation and Copilot Delivery

I'm a Technical Project Manager at TELUS Digital with an AI/ML engineering and backend development background. I run AI and automation projects end-to-end, from writing the business case and running the pilot to UAT and handover, and I can build the technical solution myself. My recent work includes AI copilots, KPI dashboards, OCR pipelines, and cross-system automations using Fuel iX, Workato, and Google Apps Script.

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Murtada Ahmed

Technical Project Manager

Experience

Technical Project Manager

TELUS Digital

Aug 2026 - Present

Operation Team Leader

TELUS Digital

Jan 2023 - Jul 2026

Backend AI Engineer - Intern

FlyRank AI

July 2026 - September 2026

Backend Developer (Freelance)

Cost-Effective Software

Dec 2024 - Mar 2025

Education

Computer Science, BSc

University of London

Certifications

Skills

Project Management

Agile Business Cases UAT Stakeholder Communication KPI Reporting Risk Management

Tools

Fuel iX Workato monday.com Jira Google Apps Script ServiceNow API GitHub

AI, ML & Data

PyTorch TensorFlow Transformers RAG Systems Agentic Workflows LangChain LlamaIndex ChromaDB Ollama EasyOCR Pandas & NumPy

Backend & Infrastructure

Python FastAPI Django PostgreSQL REST APIs CI/CD

Languages

English Bulgarian Arabic

Featured Projects

KPI Intelligence Dashboard

AI-powered KPI dashboard built with Fuel iX and Google Apps Script, serving 10 team leads, ~170 agents, and 16 accounts. Includes an AI chat assistant with per-account KPI rules. Projected savings: ~83 hours/month.

Fuel iX Google Apps Script AI Copilot

Automated UAT Copilot

Fuel iX copilot that auto-generates test cases for the HR team, cutting test preparation time from hours down to ~5 minutes.

Fuel iX UAT AI Copilot

Agent Efficiency Copilots

Suite of Fuel iX AI copilots deployed across multiple operations projects to reduce manual work and support agents in real-time, improving throughput and consistency.

Fuel iX AI Copilot Automation

Change-Ticket Automation

Automated change-ticket documentation for 149 accounts using Google Apps Script, the ServiceNow API, and Fuel iX AI, with a change log in Google Sheets and automatic email confirmations to account managers.

Fuel iX ServiceNow API Google Apps Script

OCR and Document Understanding

OCR pipelines using PyTesseract and EasyOCR combined with a fine-tuned Donut transformer model for structured document data extraction and understanding.

Transformers EasyOCR PyTesseract Python

Workato Cross-System Automations

Automation workflows built in Workato to connect and synchronize data across different enterprise systems, reducing manual handoffs and improving operational efficiency.

Workato REST APIs Automation

Image Relevance Engine

Semantic image-to-blog-post matching system built for FlyRank AI. Uses Google Gemini for vision captioning and embeddings, cosine similarity for ranking, and a mismatch guard that rejects low-confidence suggestions. Achieved 75% Top-1 Precision on a labeled evaluation set.

Google Gemini FastAPI PostgreSQL Docker Embeddings

AI Sheet Copilot

A custom AI copilot integrated directly into Google Sheets for automated data processing and intelligent spreadsheet management.

LocalBook AI

An AI-powered local application designed to interact with and analyze book data intelligently.

Tinkly URL Shortener

A scalable FastAPI service with PostgreSQL and SQLAlchemy to shorten URLs and track visitor behavior metrics.

Anonymous Chat

A real-time, registration-free chat application built on Django and Channels that generates anonymous usernames.

Web Monitor (Go)

A high-performance website monitoring tool built in Go to track uptime and analyze system responsiveness.

YPH (Your Photo Host)

A web application allowing users to upload, view, organize, and comment on images online.

G-Image Scraper

A Python and Selenium based scraper that searches and downloads Google images based on user-defined criteria.